Submit a Medical or Admin request online and get the help you need without waiting for an appointment.

Introducing Anima

We are pleased to announce an update to the way our patients can request same day appointments. We will be introducing a new triage system called ‘Anima’.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request same day appointments and how our staff assess your condition.

Anima allows our team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.

Your request will be handled in the same manner whether you complete the Anima request online yourself, or contact us via telephone, where our receptionists will ask the same questions to ensure equity of access for all patients.

We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access.

Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.

Please see the below videos for information on how to use Anima:

How to create your account

How to add a dependant to your Anima account

How to submit a request

What happens next with my request?

Submit a Medical or Admin Request and get the help you need.