Thatcham Medical Practice are pleased to announce that we are installing a new telephone system on Friday, 27th October 2023.
Our main number (01635 867171) will stay the same.
However we will be introducing some exciting functions, which include:
- There will no longer be an engaged tone. All calls will be placed in the queue.
- Queue position announcements.
- Call back facility to retain your position in the queue (for non-withheld numbers). There is no charge for the callback.
- We will be able to put messages on the system immediately, so keeping patients more up to date.
- Call recording to protect our patients and healthcare professionals. We will also occasionally use recordings for staff training and quality control.
Take time listen to the introductory messages when phoning the practice as the numbered options to choose will also be changing.
We do not anticipate any ‘down time’ but apologise if you get an engaged tone at any point when phoning the practice. This should only be temporary as there may be a few teething problems on the day. We would greatly appreciate your understanding and cooperation with the changeover to the new system.